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Operational Improvement Administrator (TB-1228)

£19000 - £23000 + Benefits

Role: Operational Improvement Administrator

Package: £19,000 - £23,000 + Benefits

Our Client is looking for an enthusiastic and self-motivated individual to join their operations team. You will be a friendly and approachable person who can take the initiative by being pro-active in the workplace. Your focus will be to assist in the delivery of the operational improvement strategy within Central and Branch operations across the UK.

The Role

  • Complete regular audits to monitor the quality of data being input into internal and external provider websites.
  • Contribute and take ownership of tasks across several projects, as and when required.
  • Provide regular MI to the Operational Management Team and supporting in the delivery of training alongside the Business Processing Experts.
  • Support in the cleansing of quality of the data on internal systems.

Knowledge, Skills and Experience:

  • Good working knowledge within a quality focussed administration role preferably within the financial services industry.
  • Qualified to/working towards a recognised Financial Services standard.
  • Demonstrate the ability to take control of tasks and see through to completion.
  • Comprehensive knowledge of a wide range of financial products, including employee benefits products would be advantageous.
  • Good knowledge of Intelligent Office and Virtual Cabinet.
  • Good knowledge of regulatory requirements.
  • Experience of training on a one to one basis and in a group, environment would be advantageous.
  • Experience of working within defined service standards and procedures.
  • Good track record in delivering regular MI.
  • Excellent communication and interpersonal skills.
  • Ability to build and develop effective working relationships.
  • Excellent administrative planning and organisational skills.
  • A team player with an adaptable and flexible approach to work to suit business needs and changing priorities.
Employment type: 
Employed (Full Time)
Reference Number: