This is an excellent opportunity to join a well-respected and forward-thinking Financial Services company, committed to providing the very best advice through a top-quality team. From their support teams, right up to management, they pride themselves on having the correct work ethos and culture needed to provide an excellent customer experience.
The business is looking for a Senior Administrator to provide administration support to the Operations team specifically processing new business and managing client transfers, whilst delivering excellent service to customers and colleagues.
The role of Senior Administrator:
Process and submit new business applications and client servicing requests, tracking all transactions through to accurate and timely completion in line with agreed SLAs
Keeping the Client and Wealth Client Executive regularly updated on the progress of outstanding transactions and managing any technical queries
Maintaining data on Intelligent Office in line with the company processes, ensuring that we have accurate client records and data for information reporting
Updating client platform account records accurately in line with company processes
Proactively review platform accounts and MI reports on a regular basis, ensuring that all are in order and any necessary work is carried out within agreed SLAs
Liaise with product providers to progress all submissions including, but not limited to, client transfers and obtain fees information
Any additional ad-hoc requests and support on company projects as and when required
Build strong working relationships with all colleagues across the business
Work as part of the team to develop processes, create new guidance documents and provide feedback through testing new ways of working
Provide support and assistance to other team members to ensure tasks are completed on schedule and deadlines are met
Provide absence cover for colleagues
Undertake project work and additional duties as and when required
As a Senior Administrator you will need:
Previous experience of working as a Senior Administrator or similar role
Experience of working with Microsoft Office products including Word, Excel, Outlook and PowerPoint, or similar tools.
Experience of working with Investment Wrap Platforms
Experience of using Intelligent Office back-office system
Experience of working in a small to medium sized financial services environment
Experience of working in an environment of significant change
Skills & Qualifications:
Desire to deliver exceptional service at all times and strong focussed approach to
achieving the best outcome for the client and the business.
Ability to consistently deliver within service standards.
Excellent organisational skills, flexible and proactive approach to getting the job done.
Strong interpersonal skills, both written and verbal communication.
Excellent accuracy and attention to detail.
Desire to learn and build skills and ability through Personal Development Plan.
Proven ability to work on own initiative
Good working knowledge of Microsoft office systems
Knowledge of Financial Services Industry
Benefits as a Senior Administrator
25 working days (pro rata) in addition to the normal Bank Holidays, in addition 1 extra day’s holiday for each year of service up to 28 days
Holiday buy and sell scheme where you have the opportunity to buy an additional 5 days holiday per year