Overview
This role requires an experienced, enthusiastic and focused Administrator to carry out administrative tasks, which assist in the efficient and successful running of a Chartered Independent Financial Adviser’s Practice.
Tasks
- Processing applications on behalf of clients once the advisory team have completed the applications. Ensuring the applications are correct
- Submitting applications to providers (usually electronically via platforms) a
- Ensuring they are followed through to completion
- Handling client enquiries
- Pre and post Meeting telephone contact with clients
- Preparation of meeting room and greeting clients who visit, including hospitality duties
- Collect, open and dealing with standard correspondence
- Assisting with preparing Business Files, Client Files and Suitability Letter Reports
- Dealing with post, scanning, photocopying, filing and emails
- Taking telephone enquiries and making appointments for advisers
- Receiving visitors
- Set up new contracts & process applications in line with FCA regulations
- Prepare and send letters of authority and obtaining policy information for research
- Input and update client data and manage daily activities on Enable (internal CRM system)
- Prepare business packs for Advisors
- Upload and submit compliance documentation
- Mail Merges eg ISA allowance letters / transfer letters to clients joining the company
- Other general admin duties as and when required
- Spreadsheets
- Completing Annual Client Reviews, including updating client valuations, inputting risk questionnaires, generating the reports and binding them for presentation, and diarising annual reviews and booking the appointments.
About you
- Candidates with experience of working in an IFA are preferred, particularly those familiar with platforms and back office software,
- Will consider applicants with good administrative experience from other industries who are willing to learn/study.
- Good communication and bright disposition are essential for this role.
- The ability to think laterally and anticipate responses should come naturally, as well being able to work well without supervision.
- Experience of supporting multiple Financial Advisors
- Excellent attention to detail, accuracy and organisational skills (methodical)
- Good excel skills
- Competent typist, who can provide accurate and well-presented correspondence to clients and can achieve good levels of turnaround times.
- Promoting a professional tone on all client telephone calls and efficient in processing applications on behalf of clients.
Benefits
- Potential for an annual discretionary bonus,
- Pension scheme membership (with a 5% employer contribution, increasing to 9% after 5 years’ service),
- Group Life cover (4 x earnings)
- Group Income Protection cover.
IFA Administrator, Canterbury (CR-1627)