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Desktop Support Engineer, Horsham (CR-1304)

£25000 - £35000 Plus benefits

We are representing a dynamic, market leading organisation that is going through an exciting period of growth. The business creates bespoke, cloud-based technology solutions to support Financial Services firms. This unique combination of wrap platform, discretionary and investment management allows its clients to deliver a high-class service to their clients. They are looking for an experienced Desktop Support Engineer to join their team.

This role will be ideal for an energetic, motivated individual with a ‘can do’ attitude and End-user focus who is keen to take on a role in a department with development and advancement opportunities. The role will involve working in a small team in an environment of open information-sharing and cross-training and cover within the department.

RESPONSIBILITIES

  • Receive and respond to incoming calls, e-mails and service desk tickets regarding issues that arise, prioritising and resolving them within agreed timescales and escalating to other members of Infrastructure, as appropriate.
  • Perform daily routine maintenance checks on key systems.
  • Accurately document instances of hardware failure, repair, installation, and removal.
  • Oversee installation, configuration, maintenance, and troubleshooting of end user hardware, software, and peripheral devices, including telecoms.
  • Account Management - create, issue and manage/maintain corporate accounts for joiners/leavers, following a fully auditable procedure.
  • Liaise with and provide education to staff on computer operation, new user training, Infrastructure Policies & Application use within the business and other relevant issues.
  • Help and support the IT team in deploying and rolling out internal software applications.
  • Maintain stock levels for consumables and hardware.
  • Ensure that client-side Endpoint protection and systems updates are active and applied to all workstations at all times.
  • Maintain an inventory of all IT Assets as directed by the Helpdesk Team Lead and Infrastructure Manager.
  • Monitor and test PC performance and provide statistics and reports to the Helpdesk Team Lead and Infrastructure Manager, as required.
  • Ensure that the company complies with regulatory standards and best practices. Also help oversee IT related verifications, audits and due diligence.
  • Evaluate, develop and implement policies and procedures related to computer systems operation and development.
  • Manage and update Windows OS images and document up-to-date build information.
  • Travel to other sites occasionally to coordinate efforts and instruct users.

 

ABOUT YOU

  • Demonstrable in-depth technical knowledge of modern client operating systems (Windows 10)
  • Excellent understanding of networking principles, including TCP/IP coupled with an understanding of Active Directory, machine builds via imaging.
  • Ability to troubleshoot user problems in a timely and accurate fashion, and provide end user training and assistance where required.
  • Excellent interpersonal, time management and communication skills- both written and oral.
  • Customer focussed and can present ideas and concepts in user-friendly language.
  • Experience in a technical desktop or 2nd Line support role, troubleshooting and diagnosing faults in hardware such as desktop PCs, laptops, printers, telephones and mobile devices.
  • Good analytical and problem-solving abilities
  • Flexible and willing to work outside core business hours as required.
  • Knowledge of creating, deploying and managing Windows 10 images and patching applications in an enterprise organisation using MDT/WDS
  • Skills implementing Windows 10 as a service (automating upgrades/patching)
  • Microsoft MTA certification(s)
  • Administration of Office 365 email or Exchange 2013/2016 system.
  • Working knowledge of scripting with Powershell
  • College Diploma / GCSE / A-Level in the field of computer science or information systems or a related discipline preferred.

 

BENEFITS

  • 22 days + bank holiday, rising 1 day per years’ service for the first 3 years
  • 5% pension matched up to 5%
  • Private Health Care
  • Critical Illness x 2
  • DIS x 4
  • Long term disability cover
  • Access to a Well Being hub
  • Cycle to work scheme
Location: 
Horsham
Employment type: 
Employed (Full Time)
Sector: 
Financial Planning
Reference Number: 
CR-1304