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Mortgage Administrator, Gloucester

£20000 - £23000 plus additional benefits

Join this well-established Financial Services firm who have many years’ experience in providing advice to private and corporate clients across the UK.

Job overview

To work as part of a new dynamic team in delivering and effective service supporting 3 Mortgage Advisers.

Responsibilities and duties

  • Provide full administrative service to the team
  • Processing mortgage applications to various mortgage providers
  • Administering the cases from application to completion using online systems
  • Creating Documents, updating and maintaining systems and databases, collation of data
  • Answering telephone and email queries from clients
  • Managing diaries of account managers
  • To provide guidance and updates to clients, solicitors, estate agents and lenders. These situations can be highly emotional or of a sensitive nature which may require the use of excellent negotiating and empathetic skills to reach a satisfactory outcome
  • To be responsible for building strong working relationships with clients, lenders
  • To be responsible for maintaining our database ensuring the information is regularly checked and updated
  • To provide monthly progress reports to the account managers
  • To ensure that required documentation is received and processed in a timely manner
  • To ensure that all documentation is maintained in a secure and confidential manner

Qualifications / Experience

  • Minimum GCSE grade 4 / C in Mathematics and English
  • At least 1-year experience in mortgage administration (essential)
  • CeMap qualified (desirable)
  • Excellent IT skills, including Microsoft Office
  • Initiative, attention to detail and a ‘can do’ attitude super organised and able to meet deadlines
  • Reliable and trustworthy
  • Excellent written and verbal communication

Salary and Benefits

  • Competitive Salary
  • Benefits including Life Insurance, PHI and Pension
  • Career progression opportunities 
Employment type: 
Employed (Full Time)
Mortgages and Insurance
Reference Number: